AT&T rated worst by consumers for cell service
December 7, 2010
Consumers have decided that AT&T provides the worst cell phone service in the country. [LA Times]
A new study by Consumer Reports finds that AT&T ranked behind first-place U.S. Cellular. Verizon Wireless, Sprint and T-Mobile also scored higher than the exclusive service provider of Apple Inc.’s popular iPhone.
AT&T was the only carrier rated by the magazine to have its overall satisfaction level fall this year.
The carrier struggled in all 10 categories used to determine the rankings, the magazine said. Consumer Reports readers gave AT&T an overall score of 60, far behind the 69 they gave to second-to-last T-Mobile.
AT&T’s data and voice services and its customer service — including staff knowledge and the ability to resolve issues — were all deemed lacking.