AT&T’s profanity loophole
April 4, 2011
AT&T is rolling out limitations on heavy internet use with a profanity loophole. [LATimes]
Customers who hog a lot of bandwidth by downloading high definition movies, pictures or music will be charged on a water like meter system. As of May 2, AT&T will impose fees on users who exceed 150 gigabytes per month.
In preparation for an anticipated wave of customer anger, AT&T empowered customer service representatives with the ability to cancel contracts and wave cancellation fees, with customers who become abusive.
AT&T is targeting the top two percent of internet users.
“People have a right to behave however they want online,” AT&T spokesman John Britton told the LA Times. “But we have a right to manage the bandwidth so that everyone has a good experience. This is targeting the top two percent of people who use about 20 percent of the bandwidth.”