Homeless director accused of pocketing donations

March 18, 2013

Dee Torres-Hill

KEEPING THEM HOMELESS

By KAREN VELIE, JOSH FRIEDMAN and DANIEL BLACKBURN

(Editor’s note: This is part of an ongoing series about San Luis Obispo County Homeless Services and the nonprofits managing the program.)

Homeless Services Coordinator Dee Torres routinely took gift cards intended for the needy and homeless for her own use, a number of former homeless service employees and ex-boyfriends say.

Torres kept the gift cards in her purse to use for family outings, gas, restaurants and Christmas presents for her friends, Ralph Almirol, the father of Torres’ middle child, said. Almirol said they especially enjoyed gift cards from Tom’s Toys on Higuera Street.

“We would give them to the kids,” Almirol said. “She used them like they were hers.”

Torres’ Homeless Services program comes under the umbrella of Community Action Partnership of San Luis Obispo (CAPSLO). Employees of both the Prado Day Center and the Maxine Lewis Shelter say that every Christmas, the homeless are remembered by the public with thousands of dollars in gift cards being donated for gas, groceries, restaurants and retail stores. All such donations are to be given to the homeless.

Almirol asked Torres about the cards and the homeless who were supposed to receive them, he said.

“People would give a lot of gift cards,” Almirol said. “I asked her once if she could get in trouble, she said there was no accounting for what is given, and most of them don’t deserve it.”

Other former boyfriends confirmed the allegations, though they wanted to remain unnamed because they are afraid that Torres or government officials will retaliate. Torres is engaged to San Luis Obispo County Supervisor Adam Hill. At least one of Torres’ former husbands relied on his marriage to her to obtain legal resident status, CAPSLO staffers and Almirol said.

Friends of Prado President Roy Rawlings and Torres did not respond to comment requests.

Workers at the homeless shelters said that apart from the rare occasion when a client would do chores such as painting an office, the cards were not provided to the homeless.

“We never saw the gift cards given out,” said Kathy Marti, a former three-year employee of CAPSLO. “Once the gift cards came in she would take them.”

Marti said she quit in 2010 after battling for better treatment of the homeless.

“I was so disillusioned because I never saw any progress,” Marti said. “When I first started working there I loved it, I felt I could move heaven and earth.”

More than a dozen former and current employees of CAPSLO said that Torres refused to give donated goods to the homeless unless they would do chores for her.

“There was so much stuff coming in,” said Carina Salazar, a former CAPSLO employee. “There was all kinds of stuff donated. A lot of stuff got tossed. We went over to the (CAPSLO) main office to complain, but no one would listen.”

Almirol said Torres would divvy up the best donations for family and friends.

“We would go through the donations and pick out the best toys for our kids,” Almirol said. “She would give other stuff to her friends.”

Employees and clients also question CAPSLO’s rule that homeless individuals must provide 50 to 70 percent of their income to CAPSLO in order to guarantee a bed at the shelter.

Richard Walker and his family turned to CAPSLO after they became homeless. CAPSLO required the Walkers, who were on welfare, to pay about $500 a month in cash to the family’s case manager, Walker said.

Despite paying CAPSLO approximately $500 a month, the Walkers still struggled to get necessities, such as baby diapers, from Torres, he said.

“We had to fight with them to buy things for our baby like diapers or rash cream,” Walker said. “We told Dee (Torres) we needed diapers. She told us to get diapers through them, but she would only give us three at a time and then she would get angry when we asked for more.”

After spending about a year and a half in the shelter on case management, the family decided to cancel so they would have enough money to purchase diapers and other necessities, Walker said. But Walker said his family did not receive all of the money they had signed over to case management.

“She gave us most of our money back in a check. She kept the $25 a month they charged us for holding on to it,” he said.

By opting out of case management, the family chose to take their chances on getting beds each night at the Maxine Lewis Homeless Shelter.

CAPSLO requires clients at the Maxine Lewis Homeless Shelter to be waiting outside by 5 p.m. though they may not enter the shelter until 6 p.m. Homeless clients not on case management draw a ticket out of a bucket for a chance to stay the night.

One night, the Walkers drew the right number, but CAPSLO staff told them they still could not stay at the shelter because their eight-month-old had pink eye, Walker said. They asked Torres to provide them a motel voucher. But Torres told the family they could not stay in a motel because they had a car in which to sleep.

“She said ‘no hotel, you have a car,’” Walker said. “Then she gave a hotel room to a man who had just had Lasik surgery.”

Joette Sunshine, a four-year employee of CAPSLO who has left her job, said she was working that night and witnessed the events. Sunshine said she was distressed that a family of four with a sick child was not provided a hotel room, while a man who could afford an expensive eye procedure was.

“Part of the deal not to be able to get a hotel room was if you had a vehicle and a certain income,” Sunshine said. “This man had more than $1,200 a month in income and a van. The motel money was there for people who needed it, yet the Walkers were denied a hotel room.”

Several years ago, the Walkers got into housing on their own, though they said that CAPSLO lists them as one of their housing “success” stories.

 

Keeping Them Homeless, the series.


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I called and e-mailed CAPSLO to inquire about their next board of directors meeting. Mr. Famalette promptly replied and said ” our next Board meeting is this Thursday at 5pm. The public is welcome. The meeting usually begins at about 5:15 to 5:30, as we provide a small meal for Board members when they first arrive. The meeting is held at our agency office at 1030 Southwood Dr. in San Luis Obispo. There is a public comment period during the meeting.”


I will try to attend, hopefully I can leave work early enough. I hope a lot of people can go to this meeting to tell the board of directors that enough is enough, it’s time for a change, do the right thing, open the books and launch a truly independent outside investigation, and start treating their homeless clients better.


So here we have the proof that there are catered meals at the CAPSLO board meetings. Again I ask, where does the money come from to pay for this and how much is the annual cost of this feeding of the Board?


The Directors are actually quite brazen and seem to believe they’re entitled to whatever……….


Here is a true story. Several months ago, my group was serving dinner at the N County shelter. The volunteers who serve dinner purchase the food with their own money and prepare the food at home. On this particular occasion that I’m referring to, a woman of about 25 cut the food line and came right to the front. She had 3 plates and told me that she wanted some of the roast beef before it was gone. (There are usually 5 to 6 different dished available). I said, who are you, why did you cut the line and why do you have 3 plates? She said that she worked there and that the directors were there having a special meeting in the back and they wanted dinner! I was incensed and responded by stating that I (and the rest of us) had purchased and cooked the food for the needy, homeless people. I was incensed, can anyone even imagine the nerve of these people? AND they cut the line to make sure they got the best items! This is absolutely true, I swear it is.


Yes, we said something about it and told them that they would have to wait until everyone else was fed and that we would give them what was left over. What nerve, they should all be ashamed of themselves but I really don’t think they know that they should be.


P.S. I should add that the N. County shelter is run by CAPSLO and those would have been CAPSLO directors.


Although our shelter doesn’t appear to have as many problems as they do in SLO.


The North County Shelter is not run by CAPSLO. It is run by The El Camino Homeless Organization ( ECHO )


Many people believe that ECHO still runs the N County shelter but that hasn’t been the case for at least a couple of years. IT IS RUN BY CAPSLO. In fact portions of ECHO were actually absorbed by CAPSLO, including the running of the N County shelter. I only learned this a couple of months ago myself.


CAPSLO has been on a mission to take over every program that deals with the impoverished and they have effectively morphed into a $60,000,000 mega agency, even claiming projects that they have nothing to do with, like the Pantry in A-Town.


Cindy, I often agree with you but you are way off base here. Check your sources of information carefully because I KNOW that CAPSLO has nothing directly to do with any homeless shelter outside the one they run in SLO City.


Repeating a lie over and over again still doesn’t make it true.


http://www.echoshelter.net/echo-board.html


Not a single board member from Echo sits on the CAPSLO board.


What??? I can’t take as gospel everything I read on a story’s message board? Even though the person says they absolutely, positively, without a scintilla of doubt know that it’s true.? I’m shocked.


Indeed. That means what is on the Facebook page Adam Hill’s brand manager put up for him is the truth?


Cindy states: “The Directors are actually quite brazen and seem to believe they’re entitled to whatever……….


Here is a true story. Several months ago, my group was serving dinner at the N County shelter. The volunteers who serve dinner purchase the food with their own money and prepare the food at home. On this particular occasion that I’m referring to, a woman of about 25 cut the food line and came right to the front. She had 3 plates and told me that she wanted some of the roast beef before it was gone. (There are usually 5 to 6 different dished available). I said, who are you, why did you cut the line and why do you have 3 plates? She said that she worked there and that the directors were there having a special meeting in the back and they wanted dinner! I was incensed and responded by stating that I (and the rest of us) had purchased and cooked the food for the needy, homeless people. I was incensed, can anyone even imagine the nerve of these people? AND they cut the line to make sure they got the best items! This is absolutely true, I swear it is.


Yes, we said something about it and told them that they would have to wait until everyone else was fed and that we would give them what was left over. What nerve, they should all be ashamed of themselves but I really don’t think they know that they should be.”


My point again CINDY is CAPSLO DOES NOT HANDLE THAT SHELTER AND THEY ARE NOT RESPONSIBLE FOR IT. The amount of time you stalk and “comment” on this site is frightening Maybe you could take the time to actually do some research???. You’re talking about people who work for another company. It doesn’t matter if CAPSLO’s Case Management handles North County residents….its the point that your story is a smearing people who don’t even work there! Your story is claiming other people that work for CAPSLO did this and you’re INCORRECT. But this must be a certain thing your church teaches you about … …..your what makes the rest of Christians look bad. Go back to gossiping and spreading the word..


Oh, goody. I hope there are a lot of attendees and people wishing to take advantage of their “public comment” part of the meeting.


I wish 100 people would show up and just say “With all the information about Dee Torres’ financial fraud while at the helm of CAPSLO, WHY IS SHE STILL THERE?”


Most organizations that accept donations from donors have forms to complete that states what item (s) are being donated and the value of the donation. This tracks the donations and serves as a receipt for the donor but how hard would it be to not turn in that form? Hmmm


I find it disturbing that an organization of this size doesn’t have a procedure in place to account for gift cards. Gift cards are just like cash and we are talking about thousands of dollars here. All gift cards should be logged and accounted for. The log should include each individual gift cards ID #, the value, the name of the donor and the date it was received by the trustee (CAPSLO). Next to those line items should be a place to record the name of the recipient, his case management ID #, the date they received the card and their signature confirming they received it. What I describe here is standard accounting practice.


There is plenty of blame to go around here and to think that these concerns were reported in the past to CAPSLO executives at the main headquarters and no action was taken to correct the flawed system (actually no system). It’s just like Dee told her boyfriend when he asked if she could get in trouble for helping herself , “there was no accounting for what is given.”


And to think that this organization is trusted with $60,000,000 annually of our tax dollars.


Most organizations that accept donations from donors have forms to complete that states what item (s) are being donated and the value of the donation. This tracks the donations and serves as a receipt for the donor but how hard would it be to not turn in that form? The program directors could easily misplace those forms or forget to complete them! Just a thought…


Keep in mind while thinking about Torres spending gift cards intended for the homeless, that Torres asked homeless families with children to sign releases allowing their child/children’s picture to be taken and image used to help bring in donations for Christmas.


Is any legal authority looking into this? Where is the District Attorney? The Attorney General? The FBI?

It looks like an allegation of public corruption that should be looked into, either to clear the names of the accused or to prosecute them for crimes they may have committed.


I’d like to know why this thieving leader of CAPSLO still heading the organization?


What does she have to do to get herself fired, or at least put out on administrative leave?


If this were to happen likley it would be “paid” administrative leave, but at least Ms Torres could do less damage it she was not at the office.


Proving theft is going to be hard, but taking items without CAPSLO even knowing, for someone who knows the ins and outs of CAPSLO, easy pickings!!! I think this is going to be a shock to them too!


Why do the homeless need gift cards anyway?


They have no business shopping at places like Tom’s Toys or Victoria Secret.


They would probably just sell them for booze and drugs anyway.


On the other hand Dee Torres makes less than half of what Biz Steinberg and Jim Famalette make at CAPSLO and probably needs the financial help to get by.


After all the gift cards were donations to help the homeless so Torres helped herself to the gift cards which helped her live a better life so she could serve the homeless better.


Makes perfect sense!


Harry, indeed this pretzel logic will be used in her defense!


Irony, folks. Irony.


I was being FACETIOUS people!


Harry, I hope your comments are sarcastic – if not, you are as heartless and twisted as Dee Torres and

Adam Hill. It saddens me to think of the good intentions of caring people who get the Christmas gift wish list of clients, shop with care to get just the right new warm winter jackets, hats and gloves for the children (sizes and ages are provided), gift cards for the moms and dads to buy food, gas, clothing, only to find out today that most, if not all, of these gifts have been stolen by Dee and possibly others.


The SLO Council must not award CAPSLO and this woman one penny until a full investigation is doneIf the allegations are true, then Dee Torres needs to be prosecuted both in criminal and civil court and payback what she has stolen from the homeless. The fact that Adam Hill said at a SLO Council meeting that citizens should’t be allowed to make comments because they cannot understand the complexities of homelessness is an outrage. He should resign immediately.


I hope the California Attorney General is looking into CAPSLO and Dee Torres. It makes me sick to think of the damage Ms Torres is doing to the homeless and the programs that will lose funding because of her greedy behavior!


Dee Torres did her damage about 4 years ago when she fired or got rid all of the employees who stood up for the homeless!


Well now you’ve gone and done it. You’ve outright accused Dee Torres of theft.

You know what that means don’t you? If indeed these series of stories are NOT true, CCN will be sued out of existence for libel.

There’s no way an innocent person would let themselves be accused of outright theft, perhaps even federal felony crimes.

So if CAPSLO and/or Dee Torres don’t demand a retraction immediately, and then sue for libel when they don’t get one, then they are for sure guilty as hell.

This one of all the stories so far, is the moment of truth. If CAPSLO and Torres are innocent of these allegations, if these stories are all lies, then now is the time to take legal action.

If they do not, then I will consider them guilty as charged.


NilesQ… YOU NAILED IT!


It’s been said over and over again by unnamed and named sources, the cards came in and were handed over to Ms Torres, they were rarely seen given out. I think we all know where they went…but proving where they went wont be easy. The fact that Ms Torres’ ex admitted to her taking and using them is going to be turned into him being vengeful. Personally, I applaud Mr. A for bringing things out. I doubt anyone would make up a lie that would self incriminate.


Libel: “A false publication, as in writing, print, signs, or pictures, that damages a person’s reputation.”answers.com


Really, with the reputations involved (Adam Hill and Dee Torres), is there anything that could do more damage to their reputations than what they, themselves, have already done?


If they had an idea that they could be successful by filing against CCN, don’t you think petty and vindictive Adam Hill would have already done so?


These “allegations” have been published by CCN for months now.


The time for threatening legal repercussions by Hill and Torres is LOOOONG past being effective. If they had any basis to claim something like “libel” they would have used it at the beginning of the publication about the fraud, not after a plethora of articles had been published about the fraud.


Any claim of “libel” becomes a lot less plausible when the supposed “libel” has been occurring for months, and the only type of rebuttal taken were Adam Hill’s slimy email attacks against CCN, and–my favorite–having his campaign marketing group construct a Facebook site. Nothing says “credible” like defending your honor by Facebook.


You really don’t have a clue about libel law, do you?


Here’s a hint: Read law books, not answers.com, for your legal knowledge.


Oh, I’ve “been around the buoy once or twice,” as they say at the yacht club.


That’s why I doubt Hill and Torres will want to take the risk of what CCN could find by the process of discovery, should it come to that.


Torres is sounding more and more like a grifter to me. She’s just a little to slick at stealing from the homeless, if this was her first attempt at it.


“Well now you’ve gone and done it. You’ve outright accused Dee Torres of theft.”


For a minute there, I thought you were talking about me, personally. I was all hepped up to go look for Hill’s new Facebook page targeting me, too. Dang.


Yet another reason I give to the Salvation Army during the red kettle drives. I trust them to take my coins, add them to other donations, and actually USE the money for the needy, not KEEP it for themselves. And I thought only the Grinch stole from children at Christmastime!


I don’t contribute to the Salvation Army because I don’t support bigotry in any way, shape or form.


I am confused……


“Joette Sunshine, a four-year employee of CAPSLO who has left her job, said she was working that night and witnessed the events.”


On the radio Sunshine said she was fired…but here she states she “left” her job… Which one is it…with a story of this magnitude…shouldn’t you check your facts to make sure they don’t contradict themselves? This kind of makes me wonder what other “facts “ change randomly….? Anybody ask Sunshine or Carina Salazar why they got fired…..????? Oh wait..you don’t all the facts..you only want to pick and choose and cut and edit………


Sorry beachbum but you’re defending a woman who supposedly only gave out 3 diapers at a time to a needy family and stole toy store gift cards from homeless children. You’re probably not gonna get a lot of support here for Dee Torres. Besides, if she did NOT do any of these horrible things, why is she not speaking up NOW?


Seriously? She could have “left” her job for a number of reasons. One of them being termination.


Well maybe you should look at it more like this since beachbum made no mention of defending Dee. This comment was more about source of where CCN is getting their information from. It should make you think if this information being fed to them is legitamate or not. As for the other comment “leaving” a job makes it sound like a willful act while termination of a job is an entire different story. Also as to the reason for termination I would not bet that the statment made on air is the only reason. You would be best to refer to that situation as the “straw that broke the camel’s back”. In my life’s experience and dealing with large entities there is usually a paper trail of conduct before termination happens.


Leaving a job can be voluntary or involuntary. That’s why employment applications use the phrase “Reason for leaving employment.”


Sheesh.


A paper trail created by who? Most likely, in this case, it would be Dee Torres.


If we are talking about Dee Torres, it needs to be kept in mind that she has been repeatedly spoken of, and accused, of raiding CAPSLO for her own personal benefit and for the benefit of her pals.


Anyone who would steal from the homeless wouldn’t think twice about creating a false paper trail trying to justify the employment termination of a subordinate who was standing up for Torres for Torres’ misuse of donated resources.


In other words, Dee Torres is not a person to be trusted, for anything.


As with any large agency there is a HR department that such paper trail would have to go through. As for the beginning of the paper trail I would imagin that since Dee is the director of Homeless services she would not of been the one to initiate it. That would usually fall on to the direct supervisor of the individual. Yes ultimately Dee would have to put her name on it as well as the hr department and I would be sure that since this person was terminated before these aricles where brought up that the dates on such documents would show this. Also let’s not forget that the person being repremanded should also have their signature as well as the date of when they signed it.


I am sorry but to me these sources that CCN comes up with seem to be as unreliable as the so called news that they publish. All I seem to see are people with a vendetta against another individual all ganging together in a big, shal I say like everyone else… WITCH HUNT… This form of jounalisim of mis-quotes, half truths, and say/write things in a way to mislead the public is atrocious.


Also nice quote of the libel definition. You actually think that by not calling them on it in the beginning that there is less claim they have that it happened?!?!? Maybe they have a legal team that is making them wait and not respond and all CCN may be doing is giving them more rope. This may or may not be the case but there is that possability.


The HR dept isn’t at each site. Write ups and paper trails are done with management not HR. employees don’t always know they can refuse to sign something they disagree with, or write a response to be placed in the personnel file. Someone like Ms Torres can intimidate her staff and others! Just look at the amount of people unwilling to go on the record for fear, including some of her former spouses and boyfriends! So don’t be so quick to say “paper trails’ sounds like policies and rules don’t apply to Ms Torres! Maybe the ones she fired were the ones she couldn’t get to overlook her treatment of the clients!


Well of course HR is not “on site”, but write ups are put into a personnel file that HR keeps on record. This is to provide the paper trail in the event a disgruntled employee may wish to challenge their unjust termination. So yes the HR department would have originals of the paperwork and copies are kept by supervisors on site.


Paper trails, policies, and rules are more so tools in this case rather than not being applicable to Ms Torres. Maybe the motive behinde the people that are speaking up that have been terminated are a little more selfish than “not being able to overlook her treatment of the clients”.


If Capslo had “Paper Trails” then this whole thing would have never happend because they could have answered the document requests.


Paper trails are like barn doors they only work if you use them.


I can’t prove this is the case, but I’m betting that CAPSLO is just like any big organization (business or not) in that “paper trails” related to employee discipline/termination are only to be used in appropriate legal actions. Allowing them to be part of a PR counter-campaign against published accusations would be a violation of employee privacy that would leave them exposed to serious lawsuits. CAPSLO can’t legally just open up employee records to clear themselves of accusations, true or false.


EXCEPT, CAPSLO employees are “At Will” so termination for any reason does not require a paper trail.the program director has discretion.


Why do your posts always center on reasons for none of this, no matter how obviously true, being Torres’ fault?


You are beginning to sound like Adam Hill, dude.


And I’m getting tired of your bagging on CCN’s credibility. I’d like you to can that right now, because there is no basis for it whatsoever, and if you were familiar with CCN you would know that.


You should look at their track record on these big stories about which they write over months:


Lisa Solomon.


SSLOCSD.


Kelly Gearhart.


SSLOCSD.


In each case, the other local “news outlets” either completely failed to cover the issue, gave completely wrong-headed fawning support for the articles’ subjects involved in corruption, or, after it was all over, issued a little snippet of coverage on the order of “move-along-there’s-nothing-to-see-here.”


As far as CCN’s sources of information, they are far superior to sources used by other, much larger publications.


When you are dealing with corruption of an organization with large revenues, often the kind of sources you get are those who were involved in the corruption, right along with the person you are investigating. And as defense attorneys have been known to say when dealing with objections to that type of witness, “When a conspiracy is hatched in heII, you cannot expect angels as witnesses.”


However, in this case, because sufficient pressure has not yet been put on those involved with CAPSLO who may be co-conspirators, none of Torres’ peers dare speak out against her because of the Adam Hill/ Board of Supervisors threat hanging over their heads.


Things would be quite different if some of Torres’ leadership peers involved with CAPSLO (to whom the employees turned to–like Biz Steinberg), who had the power to make it stop but didn’t, were themselves facing corruption charges sufficient to produce prison time.


So, until charges are filed, who else would have witnessed what happened at a homeless shelter? And who would be the BEST witnesses? Those who actually worked with and for the homeless, who were on the scene and saw what happened, or who experienced Torres’ behavior themselves as employees.


About the amount of time that has passed without the often wrongly threatened “libel” case…


Look at Adam Hill’s m.o. in handling this to date: doofus bumbling attacks which are without anything to back him up.


It is far more probable that Hill and Torres want to escape public meandering through the information gained from the process of discovery should they file a libel suit.


There are a number of reasons Hill and Torres might not want to undergo the process of discovery. My word, they’ve run into enough trouble just by CCN reporting staff’s research. There is no telling what a good attorney setting forth on the process of discovery for Hill and Torres might turn up.


With Adam Hill, there is just so much crap he has pulled which hinted there might be a reason for it, but, frankly, nobody cared enough to bother with it–SO FAR.


Then there is Hill’s messy divorce. What a fine witness the ex-Mrs. Hill might make.


Then there is Dee Torres, and what a soiled and checkered past she seems to have! She’s only going to be able to threaten her ex-boyfriends/ex-husbands/ ex-babby-daddies/ ex-adulterous-affair partners for so long before they are going to have had enough and start singing.


About the not reaching for the libel card when all of this damaging information started coming out….Adam Hill is ALL about “trying a case in the court of public opinion.” That is why he launches such asinine attack campaigns (really, on FACEBOOK? what a boob), and so frequently sinks to using his power as county supervisor to both shield Torres and add weight to his attacks on those criticizing what he does.


So why would he allow the “trial in the court of public opinion” to go unchallenged for so long, when the longer it is not CREDIBLY countered, the less chance he and Torres have of winning it.


Could it be that, in addition to his fear of the process of discovery, even Adam Hill knows that launching a suit against a news publisher is a fool’s game?


More and more people are being emboldened to come forward now with information about the corruption at the top of the CAPSLO food chain. It is only a matter of time before the many letters and filings of complaints, sent to the IRS, California State officials, and state and federal representatives and senators start showing evidence of the wheel of justice slowly turning.


I’m betting Dee Torres and Adam Hill will be ground to bits under that wheel of justice. Of course, as they say in the car fuel ads, “Your mileage may vary.”


Joette did tell us why she was terminated from the shelter the other week when she was on the Dave Congalton Show. Dee fired her for helping the homeless in a way that was against the rules. I don’t remember what it was that she did but I do recall thinking that I would have done the same thing if a client had needed my help. I think it was for buying baby diapers and formula with her own money and giving it to a homeless mother, but that might be why a different employee was fired. Regardless it was for something humanitarian that was against the rules.


The employees that spoke out were terminated but it seems if they spoke out because of an ax to grind, it would have been done long ago. Maybe this story is the reason they are speaking out.