Customers fed up with Arroyo Grande furniture business
June 24, 2016
Customers have been waiting a few months or longer to receive beds, couches and other furniture they bought from an Arroyo Grande store. An attorney representing the furniture business says the orders have been held up by a recent bankruptcy. [KSBY]
Barbara Campbell said she purchased a couch and bed from RoomsExpress Furniture on March 11 and paid in full. But she still has not received the furniture, Campbell said.
Campbell said the salesperson told her the couch and bed would arrive in eight weeks. After the furniture failed to arrive on time, she has called back every two weeks. Every time she called back she was told it would take another two weeks, Campbell said.
When Campbell asked for a refund, it was denied because she signed an agreement stating all sales are final with no refunds or exchanges.
Cory and Sonya Armstrong said they bought a dining and living room set on March 9 but still have not received them. Each time they called about the order the store pushed the delivery date out further, the Armstrongs said.
Robert Rosenstein, of Rosenstein and Associates, is representing RoomsExpress Furniture, which was formerly known as Ashley’s Home Furniture. Rosenstein said his client fully intends that customers will receive the furniture they purchased.
Rosenstein said the owners of the business also own a furniture store in Santa Maria. Last December, they filed for Chapter 11 bankruptcy, which temporarily froze some orders. The owners could not ship furniture or make payments for the orders until getting court approval, Rosenstein said.
At the end of May, RoomsExpress agreed to close the Santa Maria location and keep the Arroyo Grande store open. The compromise allowed RoomsExpress to emerge from bankruptcy and resume with deliveries.
Rosenstein said all furniture ordered during the bankruptcy period should be delivered by the end of July.
RoomsExpress also says it is reaching out to customers who are waiting for furniture deliveries, and the company is giving them delivery dates. Customers can call the store at (805) 473-1031.